Data deletion

Effective on the date this notice is published

What you can do

You can ask us to delete the personal information we hold about you. This page says how, what we do, and what we keep.

Photographs on a preview: use the "Remove photos" button on the preview page. It needs no sign-in and takes effect immediately. It does not remove images made from a logo; write to support@ampmybrand.ai for that.
Previews not claimed by a store owner are removed automatically after 14 days.
Store owners can remove an uploaded image from their images page; the image and its thumbnail are erased.

By email: write from the address on your account or order to support@ampmybrand.ai, with the subject "Delete my data". We reply to that address to confirm before we act.

We respond to requests within the time required by applicable law.

Your stores are taken offline.
We record your request. Closing your account, blanking your support-assistant messages and erasing images you uploaded cannot yet be done by hand in an audited way, so we do them when the erasure procedure is released and write to you when that is done.
If your information is held by Stripe, Printful or an AI provider, we send each a deletion request where they allow one and tell you when it is done.

Order records, including a buyer's name, address and contact details, are kept as long as needed for tax and accounting, at least 7 years, because tax and accounting rules and any later dispute need them. The period is stated above.
Security and audit records, which show who did what and include the email and network address seen at the time, without an expiry. They are kept to protect the service and other users.
Logs for 30 days and database backups (the PostgreSQL database for 7 days; the Cosmos DB database in automatic backups taken every 4 hours and kept for 7 days, stored in a second region; uploaded image files have no separate backup), which then expire by themselves.
Information a payment or shipping partner must keep under their own rules.

Entelligage Inc., 440 N Barranca Ave #4815, Covina, CA 91723, support@ampmybrand.ai.